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Ambulance service criticised

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Ambulance serviceA FIRE SERVICE professional has criticised the Welsh Ambulance service after it took five hours for assistance to reach his disabled daughter.

Former fire service-worker Jo Mayne, 66, who now works as a fire officer on Valero oil refinery, told the Herald that his daughter Joanne suffered nerve damage following an operation and has limited mobility. She had recently married and moved to Ammanford.

Mr Mayne, a resident of Milford Haven, said that on Friday (May 22) morning, Joanne phoned him at 11.30, saying that she had suffered a fall. She couldn’t get up, and was bleeding from her leg. Her husband, who is also disabled, was at work.

After receiving the call, Mr Mayne phoned for an ambulance. He clearly stated that Joanne was disabled, was unable to get up, was alone in the house, and didn’t know anyone in the area who could physically help her.

He then phoned his daughter, and asked her to keep him informed about which hospital she was taken to.

However, at 1.30pm, his daughter phoned again. “She was in tears, saying the ambulance still hadn’t arrived,” he remembered.

Joanne’s 85-year-old father in law, who lives nearby, visited Joanne and did his best to make her comfortable. However, he was caring for his seriously ill wife, and was unable to stay.

After hearing this, Mr Mayne went to Milford Haven Fire Station, and asked if MAWWFS could offer any assistance. While he was in the fire station, an ambulance driver came in and told him that an ambulance had just been dispatched from Withybush.

He left Milford Haven with his wife, and arrived at his daughter’s house at the same time as the ambulance – around 4.20pm.

It transpired that the ambulance that had been sent was a St Johns ambulance. “They’re usually used for patient transfer,” Mr Mayne said. “I don’t know why they sent it out on something like this.”

A highly-trained first-aider, Mr Mayne then inspected the injury to his daughter’s leg, and splinted it using materials from the ambulance. She was also given pain relief by the ambulance crew.

At this point the ambulance crew told Mr Mayne that if he couldn’t get his daughter into a wheelchair and into the back of the ambulance, they would have to contact ambulance control and send out another ambulance, which could take 2-3 hours.

“I’m 66, I still work, and I still pay tax. I don’t mind paying more for a service, but that is not a service,” he said.

He then managed to get daughter into a wheelchair and into the ambulance. They arrived at Glangwili at 5.35pm. After treatment, they left the hospital at 12.45am.

Mr Mayne was keen to state that the treatment his daughter received was of high quality, and praised the effort of the St Johns team.

He has also written to Paul Davies AM and Stephen Crabb outlining his concerns, but has not yet received a reply.

“It was a nightmare,” he said. “I just want to try and make sure that this doesn’t happen to anyone else.”

The Welsh Ambulance Service states that their target response time for non life-threatening calls is 30 minutes. We contacted the Ambulance Service asking the reasons for the five hour delay, and whether or not the response team sent out had the necessary equipment and training to deal with the situation outlined. At the time of going to press we had received no response.

However, a recent Freedom of Information Act request by Plaid Cymru, revealed that there has been a dramatic increase in the number of private ambulances used in Wales over the last two years.

The number of non-NHS ambulances used by the Welsh Ambulance Service rose from 1,248 in 2012-13 to 9,242 in 2014-15; an increase of more than 600%.

And the bill for using the ‘private providers’ jumped from just £172,000 to £2,086,000 over the same period. The number of taxis hired to take patients also rose from 682 in 2012- 13 to 868 in 2014-15 after a fall to 363 in 2013-14.

Elin Jones, Shadow Assembly Minister for Health, said: “I was shocked when I saw the extent of the increased use of private providers by the Trust. The dramatic rise in the use of private ambulances for emergency transport indicates a desperate need for a long term plan to meet demand in-house.

“The number of emergency calls has stayed fairly static in recent years and using private providers is short sighted. The Trust needs to think long-term.

“It may be proportionate to use the third sector such as St John’s in non-emergency hospital transfers but NHS ambulances are needed for emergency transport.”

Responding to Plaid Cymru on the use of private providers for emergency calls the Trust said: “More latterly, the Trust has made a conscious decision to support internal capacity with the use of private providers for responses to emergency calls. These do require ALS (advanced life support) skills and are, therefore, more expensive.”

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Carmarthenshire Archives’ new building officially opened

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ON MONDAY, November 28, Cllr Rob Evans, Chair of Carmarthenshire County Council, unveiled a specially designed plaque to commemorate the official opening of the brand new Carmarthenshire Archives building.

The official opening was attended by year 6 pupils of Ysgol Y Dderwen, along with their Headteacher Mr Dylan Evans, who designed the plaque by compiling various artwork and sketches that are housed at the Archives.

Established in 1959, Carmarthenshire Archives is the local authority archive service for the County of Carmarthenshire and the new building is located at St Peter’s Street, Carmarthen. 

The service is home to our extensive collection of historic documents that date from the 13th century to the present day. The collection includes archives, maps, books, photographs, videos and sound recordings. It is the Archives’ mission to preserve and make its documents available for general study and research.

Admission to Carmarthenshire Archives is free and open to anyone who wishes to use the Council’s records. Most of its services are free, but we do charge for some extra services and help.

Speaking at the opening ceremony, Cabinet Member for Regeneration, Leisure, Culture and Tourism, Cllr Gareth John commented:

“Congratulations to the pupils of Ysgol Y Dderwen, they have designed an excellent and appropriate plaque that is inspired by the treasure troves of our archives. It was wonderful to welcome them to the official opening so that they can see their work take pride of place at a building that holds great significance to us in Carmarthenshire. 

“This is a brand new and modern building that is fit to keep and protect our county’s most precious historical documents. 

“But of course, these documents are meant to be viewed and studied by school children, students, academics and anybody who has an interest in Carmarthenshire’s rich history; and this excellent facility provides the perfect space for people to come and view these treasures.”

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Llandeilo gas works to begin say Wales & West Utilities

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WALES & West Utilities will shortly begin work to upgrade gas pipes in Llandeilo.

Wales & West Utilities has liaised with Carmarthenshire County Council to plan the work and it has been agreed that work will commence after the town has celebrated the Festival of Senses.

The £123,000 investment scheme, which is essential to keep the gas flowing safely to heat and power local homes and businesses, will begin in New Road on 21 November. This section of work will be complete before Christmas and Wales & West Utilities will return to the town next year to undertake further work in the Crescent Road area. Barring any engineering difficulties, work in the town will be complete by the end of February next year.

Wales & West Utilities Adam Smith is managing this gas pipe upgrade work. He said: “Working with the Council, we have planned this work to accommodate the needs of the town.

“While most of the gas network is underground and out of sight, it plays a central role in the daily lives of people across Llandeilo. Whether it’s heating your home, making the family dinner or having a hot bath, we understand how important it is for your gas supply to be safe and reliable and there when you need it.

“We know that working in areas like this is not ideal, but it really is essential to make sure we keep the gas flowing to homes and businesses in the area, and to make sure the gas network is fit for the future. We’ll have a team of gas engineers on site throughout the project to make sure our work is completed as safely and as quickly as possible while keeping disruption to a minimum.

“This work is essential to keep the gas flowing to local homes and businesses today, and to make sure the gas network is ready to transport hydrogen and biomethane, so we can all play our part in a green future.”

Our Customer Service Team is ready to take your call if you have any questions about our work. You can contact them on freephone 0800 912 2999.

Alternatively, you can contact us on Twitter @WWUtilities or Facebook.com/WWUtilities.

Wales & West Utilities, the gas emergency and pipeline service, brings energy to 7.5m people across the south west of England and Wales. If you smell gas, or suspect the presence of carbon monoxide, call us on 0800 111 999 straight away, and our engineers will be there to help any time of day or night. Before visiting, we’ll ask you to let us know if you or anyone in your household, is experiencing Coronavirus symptoms or self-isolating. We’ll still come and help you: but our teams will take some additional precautions to keep us all safe.

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Police appeal following theft of items from Home Bargains Crosshands

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OFFICERS from Dyfed Powys Police have confirmed that they are investigating the theft of items, including a Christmas Nutcracker Ornament valued at £129.99, from the Home Bargains store in Crosshands, Carmarthenshire.

The theft occurred at about 12:40pm on Tuesday, 27th September 2022.

Officers have carried out all possible lines of enquiry, and are now appealing for help from the public.

They would like to identify the people in the CCTV image, who may have information that could help the investigation.

Anyone who knows who the people are, or if you believe you are pictured, contact Dyfed-Powys Police.

This can also be done either online at: https://bit.ly/DPPContactOnline, by emailing 101@dyfed-powys.police.uk or phoning 101.

If you are deaf, hard of hearing, or speech impaired text the non-emergency number on 07811 311 908.

Please quote reference DPP/2006/27/09/2022/02/C

Alternatively, contact the independent charity Crimestoppers anonymously by calling 0800 555111, or visiting crimestoppers-uk.org.

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