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Welsh Water bill increase remains at or below inflation for twelfth year

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THE average water and sewerage bill is set to fall by 2% in 2021-22 the only not-for-profit water company in England and Wales has announced.

Welsh Water, which serves most of Wales, Herefordshire and parts of Deeside, has confirmed that the average household bill will be lower in real terms than in the previous year despite the additional financial pressures placed on it during the COVID-19 pandemic. The company has invested an extra £20million responding to the pandemic.

The average bill for 2021 – 2022 will be £446.82 and represents the twelfth consecutive year the company has kept the increase at or below the rate of inflation – the only water company in England and Wales to have achieved this. The new bill will be £96 lower in real terms compared to the 2009 – 2010 bill.

The company, providing water and wastewater services to over three million customers, has played a key role in protecting public health during the pandemic with operational colleagues maintaining its vast water and wastewater networks. It also further ramped up support for customers by arranging flexible payment plans for household customers struggling to pay their water bills. As a result, the company is now supporting 139,000 customers through its range of affordability tariffs – which is more than any other water company.

Furthermore, it temporarily added an additional 330,00 customers to its Priority Services Register. The company also recognised the impact of the pandemic on its business customers and temporarily suspended charges to around 45,000 businesses affected by the first UK lockdown.

Welsh Water has also provided £300,000 to community projects through its Community Fund, including £106,000 to 106 food banks (through the Trussell Trust), 105 community projects and other partnerships with BITC Cymru, Community Foundation Wales and Prince’s Trust Cymru.

In response to the pandemic, Welsh Water rapidly expanded its remote working technology to allow its entire contact centre to move to home working in March, and also started “virtual inspections” to support customers to resolve issues without needing to go to their property. These new ways of working have enabled the company to retain its position as the only water company to appear in the top 50 companies of the Institute of Customer service’s UK Customer Satisfaction Index.

The company has also continued with its commitment to invest in new talent. This has included recruiting over 30 new apprentices over the year with this set to continue over the coming years.
Welsh Water’s Chief Executive Peter Perry said: “Despite what can probably best be described as the most challenging years we have faced, I’m proud that we’ve been able to continue with our record of keeping price increases for the average household bill below the rate of inflation. It also reflects the strength and benefit of our operating model which means we are able to meet these kinds of challenges while at the same time keeping bills affordable for customers. We’ve also been able to continue with our planned investment programme and over the course of the year we will have invested £346 million improving services to customers and protecting our valuable environment. We are also expecting to invest £367 million in the coming year.

“We do appreciate however that the great economic uncertainty the pandemic has brought with it and that there undoubtedly will be tough times ahead. That is why we already offer a range of assistance tariffs for anyone genuinely struggling to pay and I would urge anyone worried about paying their bill to get in touch so we can see what assistance can be provided”.

Rhodri Williams, Chair of CCW Wales, said: “It will come as a relief to struggling households that the average bill will fall but we must not lose sight of the fact that many customers are still missing out on financial assistance that could help see them through Covid-19.”

“Water is often overlooked when it comes to saving money but trialling a water meter for up to two years or seeing if you’re eligible for Welsh Water’s HelpU tariff if you’re on a low income could potentially shave hundreds of pounds off your annual bill.”

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Police launch public appeal following Carmarthenshire burglary

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DYFED-POWYS POLICE is investigating a burglary at a property in Ponthenry.

People broke into a shed at a home in Victoria Road at around 8.30pm on Monday, 31 October, before leaving after spotting a CCTV camera.

They returned at around 10.15pm and again at around 10.55pm.

During their raids they tooka green Wolf motocross helmet with a full face with a peak and line green motocross goggles.

Officers are appealing for help to identify two people they would like to speak to over the incident.

Anyone with information that could help officers with their investigation is asked to report it to Dyfed-Powys Police, either online at: https://bit.ly/DPPContactOnline, by emailing 101@dyfed-powys.police.uk, or by calling 101. If you are deaf, hard of hearing, or speech impaired text the non-emergency number on 07811 311 908. Quote reference: DPP/0756/01/11/2022/02/C. Alternatively, contact the independent charity Crimestoppers anonymously by calling 0800 555111, or visiting crimestoppers-uk.org.

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Morrisons Foundation supports children’s charity with grant for vital equipment

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The Morrisons Foundation supports registered charities that make a positive difference. They recently awarded national children’s disability charity, Cerebra, based in Carmarthen, a grant of £11,109.

This will fund the creation of writing slopes through the Cerebra Innovation Centre, which is partnered with the University of Wales Trinity Saint David and designs wonderful toys and equipment to help children living with a brain condition to learn and play.

The writing slopes are designed to help children who struggle with posture and fine motor skills. They also aid children with writing, drawing and hand control. Ross Head, Product Design Manager at the Cerebra Innovation Centre explains;

‘The slopes include a lovely wipe-clean surface for children to experiment with mark making, their own set of pens and a clever lid-free pen store to remove the challenge of removing lids for some children. We are so lucky to be able to do what we do and funding like this is so important to allow us to push boundaries and provide vital equipment that looks beautiful.’

At the start of 2022, the Cerebra Innovation Centre highlighted that they anticipated the need for an additional 20 writing slopes for children. Cerebra Fundraising Manager, James Hay then worked with the grants team at the Morrisons Foundation, who were delighted to support this project. David Scott, Morrisons Foundation Trustee said:

‘Cerebra is dedicated to helping families who have a child with a brain condition to discover a better life together, that’s why I’m delighted that we’ve been able to provide this support. The specialised writing slopes will make a huge positive impact on children with sensory and mobility issues, providing a great opportunity to develop their skills, which will last a lifetime.’

Grants like this are a vital source of funding for Cerebra so that they are able to continue to support children living with a brain condition and their families who face challenges every day. The Cerebra Innovation Centre is one of the many support services provided by the charity that so many families have come to rely on. James Hay adds;

‘Thank you so much to the Morrisons Foundation for this generous grant! We are over the moon as we know how much this project will change young lives. These are particularly challenging times for charities and so this funding from Morrisons for the creation of 20 writing slopes is warmly welcomed.’

You can find out more about Cerebra and how they help children and families by visiting www.cerebra.org.uk 

Writing Slope
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White Ribbon campaign supported by Carmarthenshire County Council

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CARMARTHENSHIRE COUNTY COUNCIL says it is again showing its support for the White Ribbon campaign, which takes place on Friday, November 25 and is followed by 16 Days of Action.

White Ribbon is the UK’s leading charity engaging men and boys to end violence against women and girls.

While domestic abuse affects both sexes, the largest number of violent incidents involve men against women. But ultimately male violence against women is everyone’s issue, not just women’s.

The council was awarded White Ribbon UK accredited status for the first time in 2018 and is continuing to work to tackle such violence.

White Ribbon flags will be flying at County Hall in Carmarthen and town halls in Llanelli and Ammanford on White Ribbon Day (Friday, November 25). County Hall will also be lit up on the evening to show support.

The council is working alongside partners to raise awareness of the campaign across the county – from sports clubs, joint visits with the Police to licensed premises, our leisure centres and libraries to bus stations.

With this year’s White Ribbon Day falling on the same week as the start of the FIFA men’s World Cup, there has never been a better time to come together and start playing as a team to end violence against women and girls.

The council will be raising awareness of the campaign at special events including a Walking Football session at Amman Valley Leisure Centre on November 30 and at “An Evening with Sam Warburton” at the Lyric Theatre in Carmarthen on White Ribbon Day (November 25).

Cabinet Member responsible for Community Safety, Cllr Philip Hughes, said: “It’s vital that we raise more awareness about domestic abuse so that anyone affected can get help and support from one of our local services.”

Support locally can be found at: Threshold (Llanelli) on 01554 752 422 or www.threshold-das.org.uk; Calan DVS (Ammanford) on 01269 597 474 or www.calandvs.org.uk; Carmarthen Domestic Abuse Service on 01267 238 410 or www.carmdas.org and Goleudy on 0300 123 2996 or www.goleudyvictimandwitnessservice.org.uk or call the Live Fear Free Helpline on 0808 80 10 800 or visit https://gov.wales/live-fear-free for free advice and support 24/7

For more information on the White Ribbon campaign visit www.whiteribbon.org.uk

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