PEMBROKESHIRE Vauxhall retailer W P Lewis & Son is the top for customer care in Wales for the seventh year in a row.
Denis Chick, Communications Director of Vauxhall Motors visited the dealership to present the team with Vauxhall’s 2018 customer excellence award.
The award is based on the results gained from Vauxhall satisfaction surveys sent out to customers and W P Lewis & Son is one of only four in Britain achieve award status consecutively since inception of the awards in 2012.
Steve Lloyd, Managing Director said, “I am extremely proud of our team who work tirelessly to provide the personal touch when it comes to customer care and Vauxhall’s customer excellence awards is testament to the hard work of our small team”.
The company is the only Vauxhall retailer in Wales to have achieved all 7 consecutive awards.
“Much of our team have been with the family business for many years and we certainly see ourselves as one big family. Our team provide a great service to our customers who in turn have provided us with wonderful feedback to Vauxhall which we are hugely grateful for,” added Steve.
Vauxhall Communications Director Denis Chick praised the team’s continuing success, “W P Lewis is a credit to the Vauxhall franchise. Winning the Customer Excellence Reward 7 years running shows that caring for customers is a top priority and one that the whole team can be proud of”.
Steve concluded “On behalf of our Director Margaret Lewis, I would like to thank staff and customers alike for their overwhelming support”.
Kia Niro is top used car
THE KIA NIRO has been named ‘Used Car of the Year’ and ‘Used SUV of the Year’ at the Car Dealer Used Car of the Year Awards 2019.
The judges commended the Niro on delivering the high efficiency and low running costs of a petrol-electric car with the style, practicality and desirability of a compact crossover. As well as easy maintenance and clever packaging, the Niro like all Kia models comes with the industry-leading seven-year warranty.
James Baggott, the founder of Car Dealer Magazine, said: ‘Kia is a brand that likes to innovate, whether that’s by the introduction of exciting new models or the launch of attention-grabbing marketing initiatives such as its famous seven-year warranty. It has really hit the sweet spot with the Niro which is performing exceptionally well in the used car market. Very well done to Kia and its efficient and spacious Niro.’
John Hargreaves, General Manager for Fleet and Remarketing at Kia Motors UK (Ltd) commented on the awards: ‘We are delighted the Niro has been won not only its category but also the overall Used Car of the Year title. The Niro offers a compelling option to customers in the used car market thanks to its practicality and low running costs.’
In addition, Kia was also highly commended within the category ‘Manufacturer Used Car Scheme of the Year’. Having won the award three times previously at the Car Dealer Used Car Awards, Kia’s Approved Used car scheme is widely recognised across the industry as one of the best. It includes a warranty that is topped back to the full seven years, one year’s free roadside assistance, a guaranteed a full service history and a 60-day exchange policy.
Welsh drivers addicted to speed
65% of Wales’ drivers admit to exceeding the speed limit when driving, while 47% have been caught speeding and 58% of those caught have been so more than once
The reasons for Welsh drivers speeding include:
• Running late (44%)
• Lack of attention to speed limits (37%)
• Amusement (15%)
• Out of habit (16%)
Sunday is the most common day of the week for speeding, with drivers most likely to exceed the limit in the early hours of the morning, according to new research from the UK’s leading price comparison site MoneySuperMarket.
The data, obtained from the Department for Transport, reveals that over half of vehicles exceed the speed limit on a Sunday (53%), with Saturday coming in a close second (52%). By comparison, drivers are most likely to abide by the law on a Wednesday, when less than half (47%) exceed the limit.
In terms of the time of day, motorists are most likely to exceed the speed limit during the early hours of the morning, with 63% doing so between 4 am and 5 am when the roads are clearer. Conversely, between 3 pm and 5 pm is the time when the speed limit is most likely to be obeyed (55%).
The research also looked at insurance enquiry data from MoneySuperMarket and shows that fewer than one in 10 drivers (8%) declare a speeding conviction when making an enquiry. Those in Yorkshire and the Humber (10%) are twice as likely to have been convicted as those in London and Northern Ireland (both 5%). Those with a prior speeding conviction could see their annual insurance premiums rise by 14%, or £72 on average.
The study also analysed drivers’ reasons for speeding, with most saying they simply were not paying attention to their speed (42%). In addition, four in 10 drivers say they were running late (40%), while 17% did it out of habit.
Rachel Wait, consumer affairs spokesperson at MoneySuperMarket, commented: “Our findings suggest that drivers are looking to take advantage of emptier roads on weekends and in the early hours, but it is important to remember that there are still major safety rules to abide by, no matter what time it is.
“If you are caught speeding and want to keep your insurance costs down, it’s worth seeing whether you can take part in a speed awareness course, which means you won’t get points on your licence and provides a helpful reminder about speeding limits and the importance of driving safely. Another option is to install a telematics ‘black box’ in your car, which monitors your driving and can bring your premiums down after a while, as long as you’re consistently showing a safe level of driving.
“Regardless of your circumstances, or speeding convictions, it’s important to always shop around for car insurance and not let your policy auto-renew. There are substantial savings to be made – up to £245 in some cases – so it’s worth taking the time to do your research and find the right policy for your needs.”
The all-new Fiesta
By Robin Roberts
CAR sales rise and fall, but when it comes to choice there is enduring popularity for the Ford Fiesta, the top seller in Wales and the rest of Britain so far this year.
Nearly 40 possible versions are available to British buyers with three and five-door bodystyles, six trim levels and a choice of petrol or diesel engines with manual or automatic transmissions. Essentially there is something to please almost anyone and residual values hold up well because of this strong demand.
But time doesn’t stand still and the seventh generation Fiesta launched last year is bigger than before and matching the early Focus model which has now been enlarged as well. There is more legroom front and back and a decent sized boot continues, while upfront the completely new fascia display comes with a big infotainment screen and communications system to meet what buyers expect.
But it’s not all forward progress because with the new Fiesta series, Ford has reverted to a traditional automatic transmission and spurned the dual-clutch system it has offered for a few years, citing cost considerations for the move.
That’s not a bad move, however, because the six-speed automatic box is a very easy to use, smooth if not quiet unit well matched with the 100ps 3cyl turbo-petrol engine. It’s not the quickest or most economical powertrain in the range but it means you have a very easy to drive city car for those who simply want to get from A – B or even C.
It will cover distances with ease and fairly economically nudging 40mpg most of the time, with smooth changes and the ability to hold down for more rapid overtaking. The test car also had automatic stop/start to save fuel but even with this its realistic consumption figure was well short of the claimed amount in publicity material based on European tests.
The little engine is generally quiet but push it hard and the effort is heard and overtakes the constant road rumbles from the tyres. Wind and other mechanical noises were very low in contrast.
A lot of effort has gone into the new Fiesta’s ride and handling and both are very good, slightly firm, but generally compliant and responsive with accurate steering and strong brakes. Roadholding is safe and sure.
The secondary controls are straightforward and unchallenging to master and use, with decent sized instruments, a good-sized infotainment display on the upper Vignale spec and reasonable oddments space infront. Heating and ventilation was also comfortable throughout with powered windows appreciated as well.
The five-door style gives very good rear-seat access, much easier than the restrictive three-door shape, and when inside the head and legroom was reasonable. I had an issue with the extremely poor adjustment for the front seats rake and which was almost impossible to select without opening the a door to move the release.
The front seats were big, possibly too wide in the cushion for the cabin space, but they were well padded, shaped and comfortable. A fairly low waistline, big windows, strong headlights and effective wash/wipers meant visibility was generally clear.
Personal taste meant I found hard plastic surfaces unpleasant inside the new Fiesta where so much has been done to lift refinement and keep it ahead of the game.
Rivals are now harder to beat and Ford cannot be complacent with their best seller because buyers have freedom of choice.
At a glance
Ford Fiesta 1.0I VIGNALE E/BOOST S/S 5DR 100PS P/SHIFT
- Price: £21,840
- Mechanical: 100ps 999cc 3cyl petrol engine, 6sp auto
- Max Speed: 111mph
- 0-62mph: 12.2sec
- Combined MPG: 38mpg
- Insurance Group: 10E T2
- C02 emissions: 118 g/klm
- Bik rating: 24%, £160FY, £140SR
- Warranty: 3yrs/60,000 miles
- Sizes: L4.04m, W1.74m, H1.48m
- Bootspace: 292–1093 litres
- Kerb: 1206kg
For: Engine refinement, ride quality, handling
Against: Front seat adjustment, hard int surfaces, some road & engine noises
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