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Tantrum training for security guards

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Security trained in preparation for tantrums: Improving the shopping experience for families

S​ECURITY staff at​ Merlin’s Walk​ are to receive training in ‘tantrum taming’ this summer as part of a nationwide initiative being rolled out at NewRiver shopping centres after research found that almost half of parents (43%) would rather avoid a shopping trip with the children for fear of them misbehaving.

The survey, commissioned by NewRiver, owner and operator of 33 shopping centres in the UK including Merlin’s Walk, highlighted a common problem for parents as over a third (38%) said that their child has thrown a tantrum while shopping.

NewRiver enlisted the help of child psychologist Dr Sam Wass from Channel 4’s ​’​The Secret Life of Four Year Olds​’ series to provide tips for taming tantrums to the 150 security staff across its portfolio.

The training involves advice on spotting warning signs and how best to support children and parents while shopping, giving first class customer care. Security staff will be looking out for good behaviour that they can reward with a high five or a sticker. The initiative is a key element of NewRiver’s Kids Club scheme which aims to improve the shopping experience for families.

Parents, grandparents and guardians who sign up to the scheme will have access to free events and activities in the centres and exclusive discounts at retailers including Animal, Saltrock, Steamin Mugs and more.

Charles Bevan-Barratt, centre manager at Merlin’s Walk comment​ed: “Our Kids Club aims to improve the overall experience for our family shoppers by helping to keep kids entertained in our centre and incentivise good behaviour. Free events like our Wizard’s Workshop make shopping fun for kids and allows parents to get on with their shopping.

“Our security staff also have a key role to play in this. As well as being trained to oversee the safety of our centres and their customers, they will now be able to help create a welcoming and enjoyable environment for both parents and children.”

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Brechfa rave: Locals urged not to ‘take matters into their own hands’

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POLICE currently monitoring a large gathering in the Brechfa area have urged local residents to let them deal with the matter.

When Dyfed-Powys Police became aware of the illegal rave in the early hours of Sunday morning, the event was already well under way.

Due to the number of people involved, and the safety concerns of breaking up an event of this size in a remote location, the decision was taken to prioritise disrupting and stopping any further people entering.

A spokesperson for Dyfed Powys Police said: “A police presence is being maintained today and the gathering is being closely monitored continuously, in order to minimise disruption to the local community. Officers are liaising with concerned residents in the area. The National Police Air Service also assisted this morning to gather further intelligence and evidence.

“This type of event causes considerable anxiety and distress to the community. There is little doubt that these types of events are very well planned, organised and that local knowledge is important in drawing down the main group to a particular ‘vulnerable’ field, or area of land.

“We assure local communities that appropriate action is being taken to disrupt and deal with this event, and we will robustly investigate any criminal offences discovered.

“We understand the strength of feelings in respect of this, but we urge locals not to take matters into their own hands, and let the police deal with it. We do not want potential attendees to the gathering to be under any illusions either – do not travel to the area as officers are there and you will be turned away.”

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News

Brechfa rave: Locals urged not to ‘take matters into their own hands’

Published

on

POLICE currently monitoring a large gathering in the Brechfa area have urged local residents to let them deal with the matter.

When Dyfed-Powys Police became aware of the illegal rave in the early hours of Sunday morning, the event was already well under way.

Due to the number of people involved, and the safety concerns of breaking up an event of this size in a remote location, the decision was taken to prioritise disrupting and stopping any further people entering.

A spokesperson for Dyfed Powys Police said: “A police presence is being maintained today and the gathering is being closely monitored continuously, in order to minimise disruption to the local community. Officers are liaising with concerned residents in the area. The National Police Air Service also assisted this morning to gather further intelligence and evidence.

“This type of event causes considerable anxiety and distress to the community. There is little doubt that these types of events are very well planned, organised and that local knowledge is important in drawing down the main group to a particular ‘vulnerable’ field, or area of land.

“We assure local communities that appropriate action is being taken to disrupt and deal with this event, and we will robustly investigate any criminal offences discovered.

“We understand the strength of feelings in respect of this, but we urge locals not to take matters into their own hands, and let the police deal with it. We do not want potential attendees to the gathering to be under any illusions either – do not travel to the area as officers are there and you will be turned away.”

(Picture – stock photo)

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Police trying to track stolen tanker

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DYFED-POWYS POLICE is investigating the theft of a fuel tanker containing approximately 8,500 litres of diesel (4,000 litres of red diesel and 4,500 litres of white diesel).

The vehicle was taken from Tan Y Foel Quarry, Cefn Coch, Welshpool, between 5.30pm on Wednesday, May 23 and 6am on Thursday, May 24.

The police are asking people to see if the tanker is now in this area.

Anyone with information that can help officers with their investigation is asked to report it by calling 101. If you are deaf, hard of hearing or speech impaired text the non-emergency number on 07811 311 908, quoting Ref: DPP/0006/24/05/2018/01/C.

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